Reporting Irregularities

Sitab System SLu promotes an open business culture based on ethics, transparency, and responsibility.

For this reason, we provide channels for reporting to HR any information related to Sitab System SLu personnel and/or third parties concerning irregularities in the current regulations or within the organization.

Thanks to the participation and responsibility of employees and third parties in reporting any non-compliant behavior, the company can identify potential irregularities and promptly take the necessary corrective measures, preventing any financial or reputational harm.

Who can report?

Anyone can report an irregularity or misconduct, either anonymously or with identification at the informant’s discretion. This includes employees, former employees, job applicants, partners, customers, suppliers, consultants, collaborators, members, and, more generally, anyone with a legitimate interest in the company’s activities. 

The report must be properly substantiated, meaning it should contain sufficient details to determine the reported facts (e.g., elements to identify the parties involved, the context, location, time period of the events, and any supporting documentation).

How to report?

Reports or irregularities can be communicated through the following channels:

  • BY POSTAL MAIL: Reports can be sent in paper format to the HR department, addressed to José Ángel Gallardo Cantero, at the following address: Parque Empresarial ITZIAR-DEBA, Parcela 12-2, 20829 ITZIAR-DEBA, Gipuzkoa, SPAIN.
 
  • BY PHONE: Verbal reports can be made via phone by calling HR at +34 943 60 63 75. The informant must ensure that the recipient is the HR Manager.
 
  • DIRECT MEETING: A direct meeting with the HR Manager can be requested through the methods mentioned above.
 
  • ONLINE REQUEST: Reports of irregularities can be submitted electronically via email to info@sitab.es.

How are reports handled?

The Report Administrator will notify the recipient using the provided contact details within seven days of receiving the report.. In the case of anonymous reports, it will not be possible to track the progress of the report.

The Report Administrator will provide regular feedback on the evaluation process within three months of the acknowledgment date.

Report Outcomes:

  • The report will be archived and closed with a statement of the reasons.
  • If the reported facts are verified, the report will be validated and forwarded to the relevant authorities. 

 

SITAB is committed to take any report to the company’s executive committee to address it in the best possible way.

All received reports will be evaluated impartially and in accordance with international human rights standards and applicable labor legislation. Reports will be considered in accordance with:

  • The United Nations Universal Declaration of Human Rights.
  • The International Labour Organization (ILO) Conventions, where applicable.
  • Local labor laws and regulations in the country where the incident occurred.

Confidentiality and Protection Guarantee

Absolute confidentiality is guaranteed for the informant, facilitator, and individuals involved in the report. In the case of anonymous reports, the identity of the whistleblower cannot be traced.

Any form of personal or professional retaliation against whistleblowers is strictly prohibited and will not be tolerated.

Any processing of personal data will be carried out in accordance with personal data protection legislation.

This whistleblowing channel does not replace existing judicial or arbitration procedures, nor the remedies available through collective agreements.

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SITAB SYSTEM

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